FAQs

• 1. How do I start a custom plush order?

  You can provide front, side and back three-view drawings. Our design team can also help complete the artwork for you.

• 2. What is your MOQ for wholesale orders?

  We offer flexible MOQ based on product size and design complexity. In-stock items support small trial orders, while custom designs follow reasonable bulk MOQ. We can adjust the quantity to fit your market testing demands.

• 3. Can I get better pricing for bulk orders or long-term cooperation?

  Yes. We adopt tiered pricing by order volume. Larger quantities come with more competitive factory direct prices. Long-term partners and distributors enjoy stable pricing and priority production.

• 4. Can you customize logos, packaging and themed details?

  Absolutely. We support embroidery, heat printing, woven labels, custom hang tags, gift boxes and personalized styling. Our team optimizes all brand details before sampling.

• 5. How long does it take to make a sample before mass production?

  Sample production takes 5–7 working days. We will send photos and videos for your confirmation before mass production to avoid any misunderstanding.

• 6. What is the lead time for bulk wholesale orders?

  Bulk production takes 15–25 working days, depending on order quantity and customization details. A clear production schedule will be confirmed in advance for your inventory arrangement.

• 7. How do you ensure product quality for large orders?

  Every batch undergoes strict quality inspection, including stitching check, filling density, appearance review and packaging inspection. QC photos and inspection reports are available before shipment.

• 8. Are your products compliant with international safety standards?

  Yes. All raw materials and workmanship meet EN71, ASTM F963 and CPSIA safety standards. Relevant compliance documents can be provided for your retail and distribution business.

• 9. Do you support DDP shipping and after-sales service?

  We provide EXW, FOB and DDP shipping services for different destinations. For confirmed quality issues, we offer replacement and professional after-sales solutions to protect your business.